Quality Assurance Officer (QAO) – DHS Background Investigative Service

Location

Hybrid - US

Type

Full Time

Responsive recruiter
Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.

MISSION

We're on a mission to help the world make clear and informed hiring decisions

VALUE

To achieve our team, exhibit the behaviors and core values aligned with this mission http://www.ekentech.com/core-values


  • Customer Focused: We are customer focused and results-driven.
  • Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
  • Fact Finders: We are passionate investigators for discovery and truth.
  • Community Partnerships: We believe there is no greater power for transformation than delivering on what a community cares about.

IMPACT

As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.  

Location:

  • Nationwide Remote with access to KENTECH’s DHS-cleared administrative office or approved remote/home office locations.

Position Summary:
The Quality Assurance Officer is responsible for implementing and maintaining the Quality Control Program for all background investigations under this contract. The QAO ensures that all Reports of Investigation (ROIs) meet DHS performance, accuracy, and compliance standards.

Key Responsibilities:

  • Develop, implement, and maintain a comprehensive Quality Control Program.

  • Ensure a two-tier review process for all ROIs.

  • Monitor performance metrics, identify trends, and recommend improvements.

  • Coordinate with PM, DPM, and investigators to resolve quality-related issues.

  • Ensure compliance with DHS policies, Federal Investigative Standards (FIS), and Personnel Vetting Investigative Standards (INVS).

Minimum Qualifications:

  • Experience: Minimum 6 years in personnel security investigations or background investigations.

  • Education: Bachelor’s degree from an accredited college/university.

  • Skills:

    • Knowledge of background investigation policies and procedures.

    • Project or process management experience.

    • Quality Assurance background with data-driven analysis skills.

    • Active or favorably adjudicated T5 or HT clearance.

Compensation:
Compensation will align with federal QA standards and clearance level.
Estimated Range: $70,000 – $80,000/year

Flexible work from home options available.

Compensation: $70,000.00 - $80,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.ekentech.com

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