Responsive recruiter

Benefits:

401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off

KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.

MISSION

We're on a mission to help the world make clear and informed hiring decisions.

VALUE

In order to achieve our team, exhibit the behaviors and core values aligned with this mission KENTECH Core Values:

Customer Focused: We are customer-focused and results-driven.
Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
Fact Finders: We are passionate investigators for discovery and truth.
Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.

IMPACT

As a small, agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.

The Operations Manager for Background Investigations provides daily operational leadership and tactical support to the investigations team. This role ensures case loads are balanced, deadlines are met, investigators receive troubleshooting support on complex cases, and new hires are trained effectively. The goal is to reduce bottlenecks, maintain quality and compliance, and strengthen the team’s overall capacity during rapid growth.

Key Responsibilities

• Assign and balance caseloads across investigators and contractors
• Monitor workload progress and identify bottlenecks before deadlines are impacted
• Act as the escalation point for complex investigative issues
• Troubleshoot specialized report requirements such as multi-jurisdictional checks and credit ratios
• Review investigator reports for accuracy and compliance before delivery to clients
• Partner with account managers to resolve client questions or corrections
• Onboard and train new investigators and maintain SOPs and training resources
• Conduct quality reviews and provide constructive coaching and feedback
• Recommend and implement improvements to workflows, capacity planning, and documentation
• Support platform enhancement requests and scaling efforts

Qualifications — Must Have

• 5–10 years of direct background investigations experience
• Hands-on investigative experience (not only management oversight)
• Experience coordinating or managing multiple investigators and caseloads
• Working knowledge of FCRA and employment screening compliance
• Experience training or mentoring investigators
• Strong technical problem-solving skills and ability to work independently
• Able to start within 2–3 weeks

Nice to Have

• Law enforcement background investigation experience
• Experience in multiple investigation types (criminal, employment, education, references, credit, driving records, etc.)
• Experience in the background screening industry (First Advantage, Sterling, HireRight, Hire Image, Accurate, etc.)
• Chicago-based or willing to travel quarterly
• Spanish bilingual

Benefits

• Base salary range: $75,000 – $95,000, dependent on experience
• Remote work environment, Some onsite required
• Opportunity to support and influence scaling operations during high growth
• Collaboration with senior leadership and exposure to critical client programs
• Professional growth through training, leadership development, and cross-department initiatives

Flexible work from home options available.

Compensation: $75,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

🌐 WHO WE ARE

KENTECH Consulting, Inc. is a premier U.S.-based background investigation solutions firm and licensed Private Detective Agency. Our team of investigative experts blends cutting-edge technology with industry insight to deliver fast, accurate, and comprehensive reports.
With deep cross-industry experience, we provide fully compliant investigative services that meet the high demands of today’s business environment.

🔎 WHAT WE DO

We offer customized background screening solutions tailored to meet the needs of diverse industries.
Our advanced tools and digital platforms allow us to conduct background and security checks up to 75% faster than traditional methods.
With real-time access to over 500 million records, KENTECH is a trusted authority in background checking technology across the U.S.

🌟 OUR VISION

To help the world make clear and informed decisions.

🎯 OUR MISSION

To deliver fast, accurate, and secure background investigations on a global scale—supporting safer hiring decisions and stronger communities.

🚀 CAREERS AT KENTECH

We’re building a team of remarkable individuals who are:

✅ Critical thinkers and problem solvers who see challenges as opportunities
✅ Driven professionals who create meaningful impact through their ideas and results
✅ Mission-driven collaborators who believe in the power of digital identity to create safer environments
✅ Naturally curious and eager to innovate in an ever-changing landscape
✅ Team players who believe in the value of camaraderie, laughter, and high standards

💼 WHO THRIVES HERE?

People who never back down from a tough challenge
Professionals who bring their best every day—and uplift others around them
Individuals who value purpose, performance, and a good laugh
Teammates who want to shape the future of digital security and identification
You, if you're reading this and thinking: “This sounds like my kind of place.”

🎉 YOUR NEXT CHAPTER STARTS HERE

Ready to do work that matters with people who care?
Explore our current openings—your future team is waiting.

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